U.S. orders take 1 business day to process and 3-5 business days to arrive. A shipping confirmation will be emailed to you once your order ships and includes tracking. Orders to Hawaii and Alaska may take up to 10 business days. We use USPS, UPS, DHL, and FedEx depending on the region.
International orders take 1 business day to process and 12-15 business days to arrive.A shipping confirmation will be emailed to you once your order ships and includes tracking.
Some countries charge recipients a customs fee. It is the customer's responsibility to pay this fee upon receipt of your package. Generally it is a small percentage of the declared value of the package.
We ship it where you tell us to. It's pretty simple! We hope you understand that we can't be responsible for the following:
- Undeliverable packages due to incorrectly entered addresses
- UPS shipments where delivery is attempted multiple times and returned to sender
- Rejected packages (we think this goes without saying)
Depending on your neighborhood, sometimes a person must be present to accept the package because they don't want anyone to steal it. Usually the carrier (UPS, USPS, etc.) will leave a notification on your door if you are not home. Please sign it and check the box that allows the carrier to leave the package at your doorstep. You can also leave a note for the carrier if you are expecting delivery but will not be home.
If your order is returned to us for any of the reasons listed above we refund you the cost of the order less shipping and a $3 restocking fee.
RETURNS & EXCHANGES
If you are unsatisfied with your purchase, we're sorry! Thanks for trying us out though! The best way to handle any unused bottles of Before Elixir is to give them to a friend who could use them. But, if you want to return something, we are happy to accommodate you! Qualifying returns will receive a full refund, less original shipping fee. Customers are responsible for return shipping.
To be eligible for a refund, all bottles of Before Elixir must be:
To be eligible for a refund, all merchandize must be:
- Unopened and unused with safety seal in tact
- No visible damage to bottle or label
C/O Simple Global Returns Dept.
620 Centerpoint Blvd.
New Castle, DE 19720
Please be sure to include your full name and the original order number with your return and email email@example.com this information so we can track your order properly. If you have questions about your order or return, email us at firstname.lastname@example.org so we can help!